Introduction
Edifi, LLC (“Edifi,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, applications, and online platform (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the Platform and related faith-based counseling, coaching, mentorship, and wellness support services.
By using the Platform, you consent to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Platform.
For questions regarding this Privacy Policy, please contact: hello@tryedifi.com
Important Notice Regarding Healthcare and HIPAA
Edifi, LLC is not a healthcare provider, medical practice, licensed therapy provider, or “Covered Entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
The services offered through the Platform are faith-based counseling, coaching, mentorship, and wellness support services and are not medical, psychiatric, psychological, or healthcare services.
Although Edifi is not legally subject to HIPAA as a Covered Entity, we voluntarily implement privacy and security safeguards intended to align with HIPAA-style standards and recognized industry best practices to help protect sensitive personal information.
Communications through the Platform may include sensitive personal, emotional, spiritual, or wellness-related information. We take commercially reasonable measures to safeguard this information.
Information We Collect
We may collect the following categories of information:
Account Information
When you create an account, we may collect:
- Name or nickname
- Email address
- Phone number
- Emergency contact information
- Username and password
- Payment and billing information
Counseling and Communication Information
When you use the Platform, we may collect:
- Messages exchanged with Counselors
- Journal entries
- Worksheets or exercises
- Session scheduling information
- Feedback and reviews
- Communications with customer support
We do not record audio or video sessions unless you expressly consent.
Technical and Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Session activity
- Website interaction data
- Cookies and analytics information
Payment Information
Payments may be processed by third-party payment processors. We do not store complete payment card information on our systems.
How We Use Information
We may use your information to:
- Operate and maintain the Platform
- Match users with Counselors
- Facilitate communications and counseling services
- Provide customer support
- Process transactions and subscriptions
- Improve the Platform and user experience
- Monitor platform security and prevent fraud
- Send administrative notices and updates
- Comply with legal obligations
We may also use aggregated or de-identified information for analytics and operational purposes.
Information Sharing and Disclosure
We do not sell your personal information for monetary compensation.
We may share information in the following circumstances:
Service Providers
We may share information with trusted vendors and contractors who assist with:
- Cloud hosting
- Payment processing
- Customer support
- Security monitoring
- Analytics
- Communications infrastructure
These service providers are contractually obligated to maintain confidentiality and security protections.
Legal Requirements
We may disclose information if required by law, subpoena, court order, or legal process, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect rights or safety
- Investigate fraud or security concerns
- Enforce our agreements
Business Transfers
Information may be transferred in connection with a merger, acquisition, reorganization, or sale of assets.
Counselor Confidentiality
Counselors are independent contractors and may maintain their own professional confidentiality obligations based on their accreditation, ministry standards, or applicable laws.
While we strive to maintain confidentiality, confidentiality cannot be guaranteed in all circumstances, including where disclosure is legally required.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
We may retain certain records after account closure where required for legitimate legal, operational, or security purposes.
Data Deletion Requests
You may request deletion of your account and personal information by contacting:
We will process requests within a reasonable timeframe, subject to applicable legal, security, and operational retention requirements.
Certain records may be retained where necessary for:
- Fraud prevention
- Legal compliance
- Dispute resolution
- Enforcement of agreements
Security Measures
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
- Encryption in transit
- Secure hosting infrastructure
- Access controls
- Authentication protections
- Monitoring and logging systems
Despite these safeguards, no system can guarantee complete security.
Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar technologies to:
- Improve website functionality
- Remember preferences
- Analyze usage trends
- Enhance user experience
You may modify your browser settings to disable cookies, though some Platform features may not function properly.
Communications
By using the Platform, you consent to receive electronic communications from Edifi, including:
- Service-related emails
- Appointment notifications
- Account alerts
- Billing notices
- Administrative communications
You may opt out of non-essential marketing communications at any time using unsubscribe links or by contacting us.
Children’s Privacy
The Platform is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
International Users
If you access the Platform outside the United States, you understand that your information may be transferred to and processed in the United States.
By using the Platform, you consent to such transfers.
California Privacy Rights
California residents may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including rights to:
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate information
- Opt out of certain data sharing practices
To exercise these rights, contact:
We may need to verify your identity before processing requests.
Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion
- Object to certain processing
- Withdraw consent where applicable
To make a request, contact:
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will become effective upon posting the revised version on the Platform. Continued use of the Platform constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Edifi, LLC
Email: hello@tryedifi.com
Governing Law
This Privacy Policy shall be governed by the laws of the State of Delaware.
Any disputes arising under this Privacy Policy shall be brought exclusively in the federal or state courts located in Delaware.
Last Updated and Effective: May 18, 2026